The Product Owner Guild @ HMSA has been maturing fast! They are a collection of HMSA's emerging leaders who have been delegated the responsibility of managing products and applications for key business functions. As part of their growth, they have begun to explore Design Thinking and Innovation Frameworks. Yesterday, we ran a two-hour workshop on Design Thinking produced by Standford University's Design School (d.school). In this accelerated hands-on workshop, The Product Owners and their honored guests (the Scrum Master Guild) redesigned the gift giving experience. The workshop gave us all a new understanding of empathy for our customers and how we can validate our problem statement in advance of any heavy investment in a solution.